Honest eMaint CMMS Review: 100+ Real Users Experience Demystified

Curious if eMaint CMMS is really the magic solution for your maintenance management? Let’s find out together!

We didn’t just take a quick look—we talked to over 100 real users to get the inside scoop. Our goal is to give you an honest, down-to-earth review based on their experiences.

In this blog, we'll dive into what real users have to say about eMaint CMMS. We'll cover everything from its features and customer support to how easy (or hard) it is to use.

Whether you’re thinking about using eMaint CMMS or just want to know more about it, our detailed review will help you make the right choice based on real feedback.

eMaint, a cloud-based platform is a revolutionary CMMS, EAM and IIoT software that seamlessly connects hardware and software, empowering businesses to maximise uptime, enhance reliability, and drive production efficiency. 

With its advanced features and integration capabilities, eMaint offers a comprehensive solution for modern maintenance management.

Features:

• Streamlined Asset Management and Lifecycle Planning eMaint CMMS is your go-to tool for keeping tabs on all your equipment and facilities. Imagine having a clear picture of your assets' entire lifespan, from the day you get them to the end of its life. With eMaint, you can easily track every little detail about your asset and plan for its future, so it's always working its best.
• Find Spares Fast, Keep Inventory Lean: eMaint helps you find what you need in a jiffy, so you can get your machines up and running again super quick. Plus, we'll help you figure out the perfect amount of spare parts to have on hand, without wasting space or money.
• Maintenance On the Go: Your maintenance team is always on the move! With the eMaint mobile app, they can handle tasks from anywhere – whether they're on the factory floor, out in the field, or even offline. It's like having the office in your pocket!
• Seamless CMMS Integration: eMaint plays well with others! It can connect to over 1,000 different tools and systems, like your ERP, SCADA, or PLC. This means everyone's on the same page and things run smoother.
• Simple, Intuitive Reporting & Analytics: eMaint makes it easy to create fancy charts and reports that show you how well things are going. You can spot opportunities for improvement and impress your boss with your awesome results.
• Enterprise CMMS: Multi-Site, Multilingual, Global: eMaint is designed for global, enterprise-level businesses managing maintenance across multiple teams and worksites. They can handle multiple locations, different languages, and all the complexities of a global business.
• Track Assets and Predict Failure:  Predict problems before they occur! eMaint helps by tracking how your assets are doing, you can spot potential problems and fix them before they turn into big headaches. Even if you're new to this whole condition monitoring thing, eMaint makes it easy to understand.
• Standardised Audit and Compliance practices: eMaint helps you keep things organised and up to code, so you're always ready when the auditors come knocking. This feature ensures that businesses always maintain compliance with regulations.

Benefits

The features of eMaint CMMS translate into several significant benefits for users:

1. Improved Asset Management: Want to keep your assets running smooth till the end of its life cycle? eMaint’s asset management tools and lifecycle planning help you do just that. By keeping close tabs on your assets, you'll slash downtime and save money in the long run.
2. Enhanced Inventory Management: Running out of spare parts is a major pain. With eMaint, you can find what you need in seconds, getting your machines back online faster than ever.
3. Increased Mobility: The eMaint mobile app lets the maintenance team to handle tasks on the fly, whether they're on the factory floor or out in the field.
4. Integrated Business Systems: eMaint brings everyone together. It works with several tools and systems, so your whole team is on the same page. This means less hassle and more operational efficiency.
5. Actionable Insights: eMaint’s easy-to-use reporting tools help you turn numbers into something impressive. You'll spot opportunities to grow and improve.
6. Global Maintenance Management:No matter how big your company is or where your teams are, eMaint can handle it. They work across different countries and languages, making sure everyone's on the same page.
7. Proactive Maintenance: eMaint tools help you predict problems before they happen, so you can fix things before they break.
8. Regulatory Compliance: By keeping your records organised and up-to-date, eMaint helps you breeze through inspections and audits.

Demo and Trial

To explore the full capabilities of eMaint X5, you can easily access a demo or trial version. This allows you to experience firsthand how the software can streamline your maintenance operations. 

Visit the eMaint website, and look for the "Request a Demo" or "Start a Free Trial" options to get started.

Implementation Tips 

Ensuring a smooth implementation of eMaint X5 involves several key steps:

1. Customer Involvement Engage your team from the beginning. Ensure all stakeholders, including maintenance staff and managers, understand the benefits and functionalities of eMaint X5.
2. Administrator Setup Designate a system administrator to oversee the setup and customization of the software. This person will manage user roles, permissions, and overall system configuration.
3. Work Orders Management

• Open Work Orders: Familiarise your team with the process of creating, tracking, and closing work orders. Utilise the system to manage ongoing tasks effectively.
• Work Schedule for Today: Use eMaint X5 to plan and schedule daily maintenance activities, ensuring all tasks are visible and prioritised.

Example Open Work Requests

• Kearney & Trecker Horizontal Mill: Broken again.
• HVAC Issues: Heating isn't working in the 800 Ton Lift Systems Gantry.
• Visitor Conference Room: Heating isn't working.

Example Open Work Orders

1. Cross Model 55 Universal Gear Chamfering Machine: Power intermittent.
2. Cross Model 55 Universal Gear Chamfering Machine: Power off.
3. Intervention - Tool Inspection: Regular inspections required.

User Testimonials

User testimonials provide valuable insights into the real-world performance of eMaint CMMS. Here are some key quotes from actual users:

Pros

1. Ease of Access and User-Friendly Interface - "The flexibility to tailor the system to our workflows. Ease of use. Ability to use the software from an advantage as maintenance." 
2. Easy Management and Customization - "The software allows for easy customization to your needs. eMaint's team of professionals will help you get the product functionality that you desire." 

Cons

1. Complex Setup and Implementation - "With all the options it is difficult to follow through the setup. Workflows may help streamline this process?" 
2. Limited Support and Assistance - "After purchasing the software and implementation, they essentially tell you to watch some videos and have fun setting it up yourself." 
3. High Initial Cost - "The initial cost and setup was hard to serve to upper management." 
4. Inflexible Scheduling - "PM Scheduling not flexible enough to account for variances in production schedule."

Pricing Plans

eMaint CMMS offers three primary pricing tiers designed to cater to different business needs. Here’s a breakdown of each plan and what they include:

1. Team Plan

• Starting at: $69 per user, per month
• Minimum Users: 3
• Features:
  • Standard CMMS Features
  • Unlimited Helpdesk Support
  • Software Updates & Upgrades
  • 24/7 Online Training
  • Access on Mobile Devices

2. Professional Plan

• Starting at: $85 per user, per month
• Minimum Users: 3
• Features:
  • Includes everything in the Team plan
  • Advanced Feature Set
  • Dedicated Account Management
  • Interactive Image Mapping
  • Automated Workflows
  • Work Request Options
  • Sandbox Staging Account

3. Enterprise Plan

• Pricing: Custom quote
• Minimum Users: 5
• Features:
  • Includes everything in the Professional plan
  • Unlimited Work Request User Logins
  • Access to Web API
  • Senior Customer Success Manager
  • Single Sign-On
  • Xcelerate Conference Discount
  • Multi-Site Toolkit

When considering eMaint CMMS, it’s crucial to assess whether the cost justifies the value provided. Here’s an analysis based on user feedback:

Pros:

• Value for Money: Many users feel that eMaint offers excellent value, particularly at higher pricing tiers where advanced features and dedicated support significantly enhance maintenance management capabilities.
• Comprehensive Support: Access to unlimited helpdesk support and 24/7 online training at all pricing levels ensures that users can maximise their use of the software.
• Scalability: The availability of customised enterprise plans makes eMaint a viable option for larger organisations with complex needs.

Cons:

• Initial Setup Costs: Some users have noted that the initial setup can be costly and challenging, which might deter smaller businesses or those with limited budgets.
• Implementation Delays: The complexity of the software may lead to delays in implementation, impacting the perceived value in the initial stages.

Overall, while eMaint CMMS comes with a higher price tag compared to some alternatives, the breadth of features and support options provide substantial value, particularly for businesses that can leverage the full range of capabilities. 

Competitor Comparison

When evaluating eMaint CMMS, it's essential to consider alternatives to ensure you choose the best fit for your business. Proptor emerges as a leading competitor, offering comparable features and unique advantages.

eMaint CMMS vs. Proptor:

• Features: Both eMaint and Proptor provide robust asset management, predictive maintenance, and mobile app capabilities. However, Proptor's user interface is often praised for being more intuitive and easier to navigate.
• Support: eMaint offers 24/7 online training and unlimited helpdesk support, while Proptor is known for its highly responsive customer service and personalised support plans.

• Integration: eMaint excels in integration capabilities with over 1000+ apps, ERPs, SCADA, and PLC systems. Proptor also supports extensive integrations but is particularly noted for its seamless integration with IoT devices.

Proptor Pros:

• User-Friendly Interface: Proptor's interface is designed for ease of use, making it accessible for users with varying levels of technical expertise.
• Advanced IoT Integration: Proptor stands out with its advanced IoT integration, enabling real-time monitoring and data analysis for better predictive maintenance.
• Cost-Effective: Proptor's pricing plans are generally more affordable, offering similar features at a lower cost compared to eMaint.

Proptor Pricing

Proptor offers flexible pricing plans designed to meet the needs of different business sizes and requirements:

• Essential Plan costs $12 per user per month (annual billing) 
• Starter Plan, at $29 per user per month (annual billing), 
• Professional Plan is priced at $54 per user per month (annual billing)

For large teams, the Enterprise Plan offers advanced controls, integrations, and customizations, with pricing available upon request.

You can get in touch with Proptor for customised quotes.

Choosing the right CMMS is crucial for optimising maintenance operations. eMaint offers robust features and flexibility, but its implementation challenges and pricing tiers may deter some.

Proptor presents a compelling alternative with its user-friendly interface and competitive pricing. While both platforms have strengths, the best choice depends on your specific needs. By carefully considering factors like budget, desired features, and implementation complexity, you can select a CMMS that drives efficiency and maximizes uptime.

Ultimately, the key to successful maintenance management lies in selecting a solution that aligns with your organisation's goals and empowers your team to work smarter.

To schedule a demo, get in touch now!